remote
Implementation Projects
Act as technical lead on small to medium implementation projects
Discuss environment requirements with customer technical specialists including:
Storage teams
Network
the systems and support processes. • Document technical information and processes for existing and newly skills at all levels of the business with technical and non-technical staff. • Effective time management skills
capable of articulating complex issues to technical and non-technical stakeholders. Ability to work in a fast-paced
and analyse requirements, translate them into technical specifications, and design solutions. Ensure product to analyse and translate business needs into technical requirements. Proficiency in product management
will play a crucial role in providing advanced technical support and troubleshooting for their clients Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person communication, accurately. Maintain and update technical documentation, including network diagrams, system
possess excellent communication skills, a strong technical aptitude and a genuine passion for helping others skills. Comfortable with using and explaining technical tools. Proficient in problem-solving and able offer support and guidance. Assist clients with technical support, platform implementation, and optimization
will have a passion for delivering excellent technical assistance to our clients and ensuring the seamless issue resolutions, and content changes Resolve technical issues promptly to maintain uninterrupted operations a comprehensive inventory of all assets Offer technical support for recording/broadcast equipment, including
MSP and a proven record of providing advanced technical support in an IT environment. Excellent communication Information Technology, or a related field. 7 years of technical experience in IT, with a proven track record in of all ICT systems Mentor and lead a team of technical professionals, promoting a culture of innovation
but with the necessary consultation with the Technical Architects, Functional Owners. Salary: From R
nurture creativity – Liaise with members of the technical team Personal Skills: – Inquisitive – Inventive