offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation A Service Desk Agent is responsible for the management of incidents and requests in order to achieve achieving resolution within SLA. This extends to the management and coordination of a request until total closure helpful, responsive behavior and willingness to assist the users at all times Ensure 98% of all calls specifically logged and therefore, are required to manage the incident during the incident lifecycle Act
The candidate will report to the Development manager. Requirements: 5 years' experience in a similar software development process experience of wealth management and adviser value proposition requirement Please
varied inbound sources into the company's Call Management System. Required to ensure that every opportunity telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests