Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused answered within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to classification matches the call description Ensure that a detailed activity history is entered into each call When
classification matches the call description Ensure detailed and accurate solution is captured into the call incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is reassigned incidents are logged, without exception Record details of all incidents, timeously and accurately paying a resolution Responsible for ensuring that all details captured into call management system are accurate
t.co.za or call 011 622 9526. If you are not contacted within 2 weeks of your application, please accept