offices. The Incident Coordinator will responsible to manage and coordinate incidents and requests from initiation understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience responsible for the management of incidents and requests in order to achieve Service Level Agreements. Effective achieving resolution within SLA. This extends to the management and coordination of a request until total closure
Reference: NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate The candidate will report to the Development manager. Requirements: 5 years' experience in a similar experience Experience in related roles in the financial services industry Experience in CRM and client software development process experience of wealth management and adviser value proposition requirement Please
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications varied inbound sources into the company's Call Management System. Required to ensure that every opportunity reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests
proposed system solution to IT Project Manager / Leader and User Management or System owner APPLY TODAY The proposed system solution to IT Project Manager / Leader and User Management or System owner Develop systems
facilitate their collaboration Work alongside project management teams to successfully monitor progress and implementation challenges or constraints and proactively seek to manage challenges Provide detailed specifications for
architecting solutions to ensure client satisfaction Manage the pipeline and deliver accurate forecasts using