previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources for effective, detailed and accurate request capturing Accountable to confirm customers' information
various parties, driving results, verification and capturing of information into the Service Desk Application Must be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience description Ensure detailed and accurate solution is captured into the call when resolving the call Responsible resolution Responsible for ensuring that all details captured into call management system are accurate, error