information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
Collaboration with team members from various departments within the business is key. This ensures that capture and/or work effort duplication, etc. Map customers' information flow between systems and or processes
go-live cut over and post go-live support. Map customers' information flow between systems and or processes Collaboration with team members from various departments within the business is key. This ensures that
platform services. The ideal candidate will have experience in IT support, digital streaming services, and the seamless operation of our client’s streaming services. Minimum Requirements: Prior experience in the or IT sector Familiarity with audio streaming services and their integration with broadcast systems Understanding uninterrupted service Report any issues raised by clients or errors on devices to the relevant department for swift
NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions
infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address quality standards. Attending to installations and service requests within agreed times Taking users through
enhancing the online shopping experience for customers and driving the success of the business. This understanding of Shopify’s architecture, including custom theme development and advanced feature integrations