consultant. 3 years experience in Microsoft Dynamics Finance & Operations Minimum of 5 years ERP Industry
pre-requisite) 3 years experience in Microsoft Dynamics Finance & Operations Proven experience as a senior
understanding of hardware breakfix processes. Service Level Agreements play an important part for this role incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner Mentoring