SLAs
meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets
working remotely. Prior Solution Architect and account management experience is a plus. Fully functioning home
Directory (AD) environment, including user account management, group policy administration, and domain
Activities and Accountabilities: Ensure maintenance of the BI platform, including users' management. Monitor
Activities and Accountabilities: Ensure maintenance of the BI platform, including users' management. Monitor