efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution next shift for further resolution. Required to adhere to all Service Desk and Client specific processes it must be followed by email or telephone call Adherence to the Call Lifecycle Management Processes and
with 3rd party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password
Detail orientated and recognizing the necessity of adhering to deadlines. Team player. Clear communicator
technical problems.
● Ensure code quality and adherence to best practices through code reviews and testing
• Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC work given by manager • Available
tasks, service requests, and projects efficiently, adhering to SLAs and deadlines. Proactively identify areas
coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure
leadership to the information security team, ensuring adherence to security policies and procedures.
of complex IT projects for clients, ensuring adherence to project timelines, budgets, and quality standards