person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals ICT user hardware and software asset tracking. General IT Infrastructure support. Maintenance of the Network assistance with the pre-deployment testing of general systems before installation and commissioning. technologies. Great work atmosphere. Excellent coffee. General The position also involves after hours work including
Qualification in the technology sector. Duties: - General network maintenance - Backups - Desktop support implementation, software and PC - Troubleshooting & general support, systems development and implementation
seamless updates Prepare weekend reports to ensure all data is captured accurately Create detailed monthly standards Maintain a comprehensive inventory of all assets Offer technical support for recording/broadcast equipment, including outside broadcasts Provide general in-house desktop support for software installations Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements
Reservations Manager to work closely with the General Manager to ensure the day-to-day structure and
senior managers. Administrative Support: Provide general support including managing emails, maintaining Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities ProofHub etc. Keen interest in current affairs General working knowledge regarding Public Administration
Regularly liaise with Syspro administrators. General administration and clerical support. Location:
and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds seconds. Update the call at least once a day with all correspondences and actions to ensure a complete audit resolving the call Responsible for taking ownership of all incidents that are specifically logged and therefore etc. Ensure that all IT incidents are logged, without exception Record details of all incidents, timeously reach a resolution Responsible for ensuring that all details captured into call management system are
data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity Hand-over all incidents to the next shift for further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for
Performs customer relationship management to ensure all existing customers receive differentiated service excellence ● Ensure all queries are validated before escalating ● Follow up on all escalated queries raised