We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology
performance. Coordinate with the Network Operations Center (NOC) and other teams to address network outages
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
department staff, including education, training, and call centre specialists. ● Advises human resources on
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets