We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone users at all times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once once a day with all correspondences and actions to ensure a complete audit trail for future reference
become familiar with equipment and networks, Ensures all users benefit from effective technology and efficient department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent requests from varied inbound sources into the company's Call Management System. Required to ensure that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive
accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic is the responsibility of the agent to ensure that all issues are thoroughly investigated, and that the ticket Logs are dealt within SLA. • Adhering to all AD-HOC work given by manager • Available for overtime Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate Software platform and client facing portals used by the company's advisor nationally. The candidate will report email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
music service focused on the mass market. The company has millions of monthly users across Africa (with news. The company monetises their free-to-use service through advertisement sales. The company has partnerships owners a revenue split on all revenue generated on the recordings. The company did an IPO in September responsibility is to manage and optimize the companies’s product development process with three key Job roadmap. Act as a primary contact between the company’s departments, stakeholders, and the product and
music service focused on the mass market. The company has millions of monthly users across Africa (with news. The company monetises their free-to-use service through advertisement sales. The company has partnerships owners a revenue split on all revenue generated on the recordings. The company did an IPO in September responsibility is to manage and optimize the companies’s product development process with three key Job roadmap. Act as a primary contact between the company’s departments, stakeholders, and the product and
Description Our client, a medium-sized Engineering company based in, Stellenbosch.is specialising in the design services and other ICT infrastructure services of the company during office and standby hours. RESPONSIBILITIES: person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
join their growing team. This new role within the company is crucial in helping their clients successfully background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements