We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
looking for a Senior Enterprise Resources Planning Consultant to join their team. This a permanent, full-time profitability of the project together with the Consulting Team Lead. Communicate pertinent information implementations. Proven experience as a senior consultant. 3 years experience in Microsoft Dynamics Finance
looking for a Senior Enterprise Resources Planning Consultant to join their team. This a permanent, full-time profitability of the project together with the Consulting Team Lead. Desired Experience & Qualification & Operations Proven experience as a senior consultant. Package & Remuneration Market Related
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
corrective action. • Provide system knowledge and consultancy for divisional and cross-divisional projects suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
reduce costs associated with external service consultants. KEY REQUIREMENTS FOR THE POSITION: • Matric
talent-on-demand platform for enterprise clients and consulting firms in Asia, Middle East and South Africa. experience in working with top-tier insurance, consulting or financial services firms such as Old Mutual