We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Product Manager – Media Industry To be based in Johannesburg or Cape Town Job Description: Title: Senior process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology and Learning The post Product Manager – Media Industry appeared first on freerecruit.co.za .
Product Manager – Media Industry To be based in Johannesburg or Cape Town Job Description: Title: Senior process as well as excellent knowledge of user-centred design principles In-depth knowledge of agile methodology and Learning The post Product Manager – Media Industry appeared first on freerecruit.co.za .
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably technical background relating to the IT sector and industry • Basic understanding of the internet as well
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
advantage. Significant travel industry experience, ideally within the luxury travel market. Experience working working in Travel Studio and Wetu is preferable. (Reservation System software). Competent in the use
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Our client, a multinational leader in the FMCG industry is currently seeking an experienced Business Analyst key stakeholders. The position requires regular travel throughout Africa. Job Description: Design and leadership and facilitation skills Willing and able to travel What’s on Offer? Market related The post Business
Experience in related roles in the financial services industry Experience in CRM and client portal solutions email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2