We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
department staff, including education, training, and call centre specialists. ● Advises human resources on staffing
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Office, ProofHub etc. Keen interest in current affairs General working knowledge regarding Public Administration
join their team from South Africa (remote work from home ) as soon as possible. About the role Our client
from South Africa (remote work from home) as soon as possible.
About the
rotate between Midrand/Rosslyn and working from home, offering a contract rate of between R540 to R660
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2