We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused state. Ensure the user is issued with a reference number for every incident logged. Responsible for the
Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
cutting-edge technologies and tools. Reference Number for this position is DB59125 which is a Permanent on experience and ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2 weeks of your application
Software development within the Personnel Life Insurance OR Life Risk Industries or Funeral or Disability qualification Must have very good IT Software Development Life Cycle (SDLC) working experience gained Agile working Software development within the Personnel Life Insurance OR Life Risk Industries or Funeral or Disability
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems that needs to be done. Be able to balance work and life. WHAT WE OFFER Above market related remuneration
Retirement, Annuity Funds Industries /OR Life Insurance / Life and Risk Industries or other Financial services
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per