We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
industry in SA is looking for a Test Analyst / Quality Assurance Specialist either for CT or Centurion performance tools. Working knowledge of Software Quality assurance. MS: Office (Excel, PP, Word, Outlook)
As a Quality Assurance Support Specialist, you will be working alongside the Software Development team delivery with process changes or new processes Quality Assurance of designer's work or pass your work and custom campaign dashboards. To provide QA (Quality Assurance) for software developments and ensure acceptance criteria and is of commercially acceptable quality Requirements Good organisational skills and the solutions and/or advanced Excel skills 2-3 years in Quality Assurance and Application Support Industry Certifications
industry in SA is looking for a Test Analyst / Quality Assurance Specialist either for CT or Centurion performance tools. Working knowledge of Software Quality assurance. MS: Office (Excel, PP, Word, Outlook)
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
System owner Develop systems solutions in line with quality and delivery requirements Preparation of system/technical Facilitate daily stand-ups Ability and willingness to coach and give training to fellow colleagues and users
high-quality video camera and a professional background. Availability to conduct 20-30 minute calls throughout Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2