Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric own Transport Willing to work overtime whenever required because of deadlines Must have gained working working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Retirement or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing clarify client requirements. Classification, prioritization, business Requirements, design, testing
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes processes within the department. Minimum Requirements: Degree in Business Management, Information Systems years of proven experience managing a customer service team that utilizes various support channels (predominantly
and service delivery requirements, identifying human resource and service provider requirements, identifying identifying materials required, drafting plans with key deliverable and timeframes and consulting with Operations Operations around amendments required weekly and monthly · Finalise project plans by aligning with the deliverables, timeframes and service level requirements weekly and as required · Develop project plans by defining resource and materials requirements and engaging with service providers, supply chain and sub-contracting
verification and capturing of information into the Service Desk Application, and most importantly, displaying approach. This Role requires a good understanding of hardware breakfix processes. Service Level Agreements this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
support personnel in solving technical problems when required. The comprehensive documentation of new and existing existing systems at a technical level development of services, reports, and applications. To provide 2nd and costs associated with external service consultants. KEY REQUIREMENTS FOR THE POSITION: • Matric • Relevant
NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate candidate will report to the Development manager. Requirements: 5 years' experience in a similar role IT Degree experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions wealth management and adviser value proposition requirement Please email your CV to rndounetworkrecruitment
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software software module development to align with business requirements. As an STE, your role involves collaborating work environment. Additionally, the STE may be required to support technology colleagues in troubleshooting
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software software module development to align with business requirements. As an STE, your role involves collaborating work environment. Additionally, the STE may be required to support technology colleagues in troubleshooting
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications s Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding sources into the company's Call Management System. Required to ensure that every opportunity that can result
responsible for delivering exceptional client service experiences to all clients. Queries and interactions for overtime where workloads require • Logging of faults where required • First time resolution and ownership Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician