Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R25 000 – R30 000 looking for a self-disciplined and personable Customer Success Specialist to join their growing team client needs. Previous experience in customer support or customer success roles. Familiarity with CRM promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal teams must verify with Kontak Recruitment. The post Customer Success Specialist (JB4436) appeared first on
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing Systems, or a related field. (Essential). 5 or more years of proven experience managing a customer service
engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote
Implementation
implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment
product
Discuss environment requirements with customer technical specialists including:
Storage
resolve environment related challenges
Identify and investigate product related errors
Plan and
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate Test, monitor and report on data and information related to implemented business solutions. Perform complex continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of and Qualifications required: Up to 3 years of related experience. Basic understanding of warehousing
technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate Test, monitor and report on data and information related to implemented business solutions. Perform complex continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of and Qualifications required: Up to 3 years of related experience. Basic understanding of warehousing
Network Technician Plettenberg Bay, WC Market Related Salary We are currently seeking a Wireless Network personal safety. Comply with industry regulations related to wireless communications. Keep accurate records Level 2 team. Diagnose and resolve customer connectivity issues related to high site equipment. Provide Provide technical support and answer customer questions. The post Wireless Networking Technician (High Site)
certifications. Responsible for providing ICT support to customers and assisting other support technicians. Resolve software, networks, the Internet and other IT-related systems. Monitor all critical systems and respond support to customers and colleagues as required, covering software, hardware and other IT related matters including hardware, software, operating systems and related applications Set up new Users' accounts and profiles and solving hardware, software, network or other related faults Acknowledge support request ticket(s) and
available at our Centurion offices or at our valued customers' premises; please note that remote work arrangements Afrikaans, facilitating effective communication Customer-centric approach with exemplary written and verbal advantageous Market related salary Medical aid contribution Performance-related incentive bonus Further
resolve issues related to SAP B1, including but not limited to, configuration, customization, and integration support processes, system configurations, and customizations. Collaborate with cross-functional teams to Information Technology, Computer Science, Business, or a related field. Minimum of 3-5 years of experience in SAP programming languages or tools used in SAP B1 customizations. R60 - R70 k depending upon experience