information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses involves collaborating with peers to deliver dynamic customer solutions, leveraging innovative technologies
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses involves collaborating with peers to deliver dynamic customer solutions, leveraging innovative technologies
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
human resources, manufacturing, supply chain, services, procurement, and more. Contribute to our client’s creating and maintaining customized reports using MS SQL, Syspro reporting services, and Excel. Advanced responsibilities and challenges. Exceptional customer service skills and professionalism. Respectful towards
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
Working Remotely from anywhere in South Africa Service Management organization implements solutions Job must have all the skills mention below Job specs: Service Management organization implements solutions 5
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT,