Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
related work equipment and services and other ICT infrastructure services of the company during office management/maintenance, Access Control System enrolments, Alarm System Administrator. Coordination with
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
and problem-solving skills to deliver support services for business applications. • The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders to determine cause of issues and appropriate corrective action. • Provide system knowledge and consultancy integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional
Agile methodologies. Experience in the Financial Services Domain NB Stable internet connection and a set control of your future. • As a new joiner you'll be enrolled on our Global Orientation interactive learning provider of critical decision support tools and services for the global investment community. With over
Agile methodologies. Experience in the Financial Services Domain. How we'll support you: • Our culture of control of your future. • As a new joiner you'll be enrolled on our Global Orientation interactive learning provider of critical decision support tools and services for the global investment community. With over
written communication skills Strong knowledge of correct grammar and spelling Minimum of 2 years relevant
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Duties and Responsibilities:
verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple