Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
Position: Mid-Level Developer Location: Bellville (not remote) Industry: Information Technology Salary: planning & estimation on tasks The post Mid-Level Developer (Bellville) appeared first on freerecruit
Salary: On request The post Support Technician Level 1 appeared first on freerecruit.co.za .
“Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our is looking for a highly skilled and motived Mid Level IT Support Engineer to join their busy team. You advantageous. Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors verify with Kontak Recruitment. “ The post Mid Level IT Support Engineer (JB4422) appeared first on freerecruit
JOB TITLE: Junior to Mid-Level Web Designer/Developer
AREA:
verification and capturing of information into the Service Desk Application, and most importantly, displaying a understanding of hardware breakfix processes. Service Level Agreements play an important part for this role role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric Proficient data entry skills Proficient in English 2 years' experience in a service desk role Ability to positive customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders support with process owners • Contribute to the Help Desk knowledge base, Add quality articles relating Manage relationships with approved suppliers 1st/2nd level support • Log calls. • Assign priority to calls written and verbal communication skills at all levels of the business with technical and non-technical
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing skills troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
client manages an innovative software solution to help clients manage their businesses more effectively This new role within the company is crucial in helping their clients successfully integrate and optimise strong technical aptitude and a genuine passion for helping others. Please note, that this role is a fully optimization. Provide insights and best practices to help clients maximize the benefits of the Flozy platform concerns promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal
face-to-face, over the phone, via email or “remotely”, to help set up systems and / or resolve issues Install and accurately record, update and document progress Help with the assessment, development, implementation university equivalents relevant to the intermediate-level technician position we're hiring for: 1. CompTIA