We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month Permanent An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit with potential expansion plans into Africa. The Head of Customer Support is pivotal in ensuring customer you must verify with Kontak Recruitment. The post Head: Customer Support Services (FinTech) (JB4497) appeared
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
cost vs. revenue perspectives. Collaborate with the head of product to translate the product strategy (for product phases. Develop go-to-market plans with the head product and product marketing/commercial teams.
000 – R 14 000
Report to: Head of Digital, Designers, Account staff
Job development. They will work collaboratively with the Head of Digital, designers, and account staff to create
but will require you to meet with the team at the head office in Johannesburg once or twice a week. This
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical