Network troubleshooting & maintenance Customer ticketing & end-user support Driving to clients for
dealt with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC
on requirement documentation, managing support tickets and unblocking barriers to keep the team moving
Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in
qualification in a related or legal field Certified Fraud Examiner advantageous Proven management of teams Proven