industry in SA is looking for a Test Analyst / Quality Assurance Specialist either for CT or Centurion for performance tools. Working knowledge of Software Quality assurance. MS: Office (Excel, PP, Word, Outlook). Microsoft
industry in SA is looking for a Test Analyst / Quality Assurance Specialist either for CT or Centurion for performance tools. Working knowledge of Software Quality assurance. MS: Office (Excel, PP, Word, Outlook). Microsoft
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
te with cross-functional teams to ensure quality assurance of software applications
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining and up-to-date system support. • Maintain data quality and integrity within the system. • Ensure all critical suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
systems
candidate will be responsible for ensuring the quality and reliability of our software products through solutions and play a crucial part in delivering high-quality products to our customers. Key Responsibilities: on product usability, performance, and overall quality to help drive continuous improvement. Stay up-to-date Proven experience as a Software Tester or Quality Assurance Engineer in a software development environment