this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and customer. A Service Desk Agent is responsible to drive various resolver parties internally and externally toward Responsible for escalation of incidents to IT internal management or to external 3rd Party Management
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated
Information Technology? We're looking for enthusiastic interns to join our team and embark on an exciting journey technology and driving digital transformation. As an intern with us, you'll have the opportunity to work alongside professionals, gain hands-on experience, and contribute to real-world projects that make a difference. Your Role:
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport
technology and driving digital transformation. As an intern with us, you'll have the opportunity to work
professionals, gain hands-on experience, and contribute to real-world projects that make a difference.
communication protocols ● Experience or familiarity with real-time control systems ● Positive and professional
long-term solutions. • To provide proactive support to internal staff, and external customers: Analyse recurring medium, urgent, high, critical. • Update system in real time. • Problem analysis – identify recurring problems
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
to work for an organization that solves complex real-world problems with innovative software solutions
reports to monitor the status of players, providing real-time updates and addressing any offline issues Initiate