diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should state. Ensure the user is issued with a reference number for every incident logged. Responsible for the other groups, it must be followed by email or telephone call Adherence to the Call Lifecycle Management
Responsibilities:
Other Requirements:
RESPONSIBILITIES: Provide technical support to in person, telephone and email requests from users for all ICT servers FW rules. Network Cabling and Crimping. Proven telephonic and onsite support history. Willingness to travel