We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
We are looking for a Helpdesk Operator Requirements : • Matric (Grade 12) • Able to communicate fluently Competencies: • Knowledge in Computer Hardware, Operating Systems, Networking and Internet. • Good communication R6900 pm comm and icentives. The post Helpdesk Operator appeared first on freerecruit.co.za .
“Junior Operations Analyst (JB4487) Sandton, Johannesburg, Gauteng R15 000 – R20 000 per month CTC Permanent looking for a junior operations analyst to join their team. As the Junior Operations Analyst your role be shortcomings and or opportunities to improve operational efficiency Minimum Requirements: Matric 2 years advantageous Duties: Provide administrative support for operations. Monitor and manage all incoming data channels channels and alerts. Prepare and submit operational reports to relevant stakeholders. Conduct credit analysis
adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
customers Remote assistance covering hardware, operating systems, email, and more Collaboration with 3rd party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets Desktop Operating Systems (Windows 10/11) and MAC Good working knowledge of Windows Server Operating Systems
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & skills. Be able to self-manage, especially when operating alone with remote support. Have excellent communications
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical