First time resolution and ownership of any query received Recommended Requirements and Experience: • Previous packages • Ability to use initiative and to be held accountable for the escalation and communication of incidents
specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. The
meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating
Active Directory (AD) environment, including user account management, group policy administration, and domain