and resolve support tickets in the Platform Engineering support queue. Identify recurring issues, and preventative measures Create processes and support mechanisms for API Consumers Security management Identify outages. Create platform self-health and healing mechanisms. Assist the Platform Product Owner to refine
specification Matric Business Analysis Certification or Diploma 5 Years experience as a Business Analyst Experience
years Web Development experience Relevant degree/ diploma Experience in working with Agile Teams and successfully
in business analysis (e.g., CBAP, PMI-PBA, BA diploma). Solid understanding of Business Processes and
in business analysis (e.g., CBAP, PMI-PBA, BA diploma) Competencies Solid understanding of Business Processes