NCM001678-NDK-1 OVERALL PURPOSE OF THE POSITION Providing administrative support to the aftersales & receive prompt and effective support. This includes providing technical support, answering client questions analyse problems, identify the root cause, and provide appropriate solutions to clients' issues. Have understanding of the company's products and services to provide appropriate solutions to clients' problems. Knowledge customers in a professional and courteous manner and provide prompt and effective support. Knowledge of aftersales