We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone
Join our team to work on global projects and be part of a collaborative environment dedicated to driving support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest availability garthe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities. The time for change is
Attending of all Agile ceremonies and actively taking part in the ceremonies Broad understanding of Technical practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware
comprehensive support for warehouse management. Be part of a collaborative environment, driving success clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
commencement to completion within the scope; budget and time agreed. Projects could be associated with any discipline flexible and adapt to change, to work independently, part of a multi-disciplinary team
infrastructure projects within the country, ensuring timely delivery and adherence to quality standards. Coordinate to IT disaster recovery planning and execution as part of the overall business continuity strategy.
Database technologies (relational, document, graph, time series, geolocation), e.g. Postgres. Implementation ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities