for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
Attending of all Agile ceremonies and actively taking part in the ceremonies Adherence to the ZA IT HUB rules work as part of a team, inter dependant as well as independently and submit deliverables on time and in able to travel extensively, for up to 2 weeks at a time (international). Excellent interpersonal and organizational
service request or real incident tickets. The solution time is equal for both ticket types. There are no exceptions Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket work as part of a team, inter-dependant as well as independently and submit deliverables on time and in
work as part of a team, interdependent as well as independently, and submit deliverables on time and in Willing and able to travel, for up to 2 weeks at a time (international). WHICH QUALIFICATIONS/EXPERIENCE
Problem solving capabilities Ability to work as part of a team Ability to work interdependently as well well as independently and to submit deliverables on time and with excellent quality Excellent interpersonal
with us? Don't miss out on the opportunity to be part of something truly extraordinary. Apply now and shaping the future of tech, one line of code at a time
and contribute to global success. Apply now to be part of our dynamic team ESSENTIAL SKILLS REQUIREMENTS: entry/exit criteria for all test phases are met in time
Troubleshooting and debugging Delivering user stories on time and with excellent quality. Contributing to continuous might exist. Must have good time management skills. Ability to work as part of an agile, distributed team well as independently and submit deliverables on time and in excellent quality. Flexibility to take up
Working with Jira and Confluence Ability to work as part of a team. Ability to work interdependently as well well as independently and to submit deliverables on time and with excellent quality. Excellent interpersonal
operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest availability 3633 to discuss this and other opportunities. The time for change is NOW e-Merge IT recruitment are specialist