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understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
analysts - Ensure appropriate test environment access levels for testers - Follow up on defect fixes identified “lessons learnt” sheet related to test topics - Ensure entry/exit criteria for all test phases are met in time
maintains object documentation
maintains object documentation
(AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: - Level 1 process integration knowledge across multiple multiple SAP Modules. - Able to speak German. - Level 1 technical (incl. infrastructure) integration knowledge Planning meetings, etc. - Daily use of the Agile Tool Chain, as per the updates required by the respective feature
Attend all team meetings and utilize the Agile Tool Chain effectively.
criteria writing throughout the requirement value chain. Collaborate/co-create process and capability alignment seven product dimensions on a solution/program level by pairing with BDM's. Foster stakeholder relationships dependencies, and enterprise delivery up to senior level. Conduct system demos and contribute to I&A
In-depth knowledge of X.509 certificates and trust chains OTHER SKILLS REQUIREMENTS: - Ability to work interdependently
and support for both externally and internally supplied hardware and systems software. The role involves