satisfaction and service excellence. Accountable for problem resolution and implementation of corrective actions Ensure high standards of customer engagement and services are maintained. Expected to complete work-related or areas of concern to management within own department and area of responsibility. Ensures compliance wasteful and irregular expenditure. Customer Service Maintains effective working relationships with external) towards rendering highest quality of services. Represents company in meetings with relevant
bearing on the test strategies that the test department employs. Review test cases and test reports by
expected results. People in this role must be service oriented in proactively identifying and responding
Federate identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs,