Reference: HC003408-Anele-1 Purpose of the Position: The role involves the delivering Application Performance Management (APM) and Monitoring Tools. This role requires a well-rounded expertise in application monitoring, with a focus on AppDynamics, and a broad understanding of the technical aspects
scenarios related to the functional requirements Assist the development team and testers to perform root solution developed by creating user training manuals Assist business by project co-ordination of deliverables flow and identify opportunities for optimisation Assist users in being effective by utilizing the new solution
logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls per the required operational processes.
stakeholders.
defining project scope, objectives, and timelines, and assist in the creation of project plans and deliverables
sites; may produce content for embedded user assistance technology. Conducts interviews with various
sites; may produce content for embedded user assistance technology. Conducts interviews with various