Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls per the required operational processes.
Reference: JHB001070-AL-1 Storesman with Mining /Technical Background Requirement Min 3 - 4 years experience as a storeman Must have strong admin skills Must have technical Background Must be computer literate Experience on Pastel / SAP systems will be an advantage Hydraulics background will b
this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and is communicated to the customer. A Service Desk Agent is responsible to drive various resolver parties helpful, responsive behavior and willingness to assist the users at all times Ensure 98% of all calls
daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and Cause Analysis as per SLA requirements with the assistance of a senior engineer (Problem Management). Provide
analysis. Business Analysis Business analysts are agents of change, professionals who analyse a business IQbusiness and learn how the business functions. Assist and add value to help in attaining the strategic
with key stakeholders, influencers, and change agents across the organization. Facilitate critical decision-making
with key stakeholders, influencers, and change agents across the organization. Manage project budgets
Maintain interaction with business analysts, change agents as well as project managers to create synergies
Maintain interaction with business analysts, change agents as well as project managers to create synergies
and ensure compliance to Procurement Policies. Assist r in delivery of commercial and contractual elements acumen