Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
and post go-live support. Operations experience (ticket handling, problem, incident management). Jira and
teams to ensure effective delivery by understanding ticket volumes and backlogs, continuous improvement of with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents
daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and
resolving, and closing operational and maintenance tickets within SLA's. Development debugging. Interact with
clients through meetings, calls and emails. Handling tickets and tasks with the responsibility for closing the