environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
teams to ensure effective delivery by understanding ticket volumes and backlogs, continuous improvement of with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents
daily system maintenance tasks to ensure system, agents and endpoints are compliant. Manage groups and
post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira