The criteria is as follows:-
(Certified Ethical Hacker) Expert in TCP/IP, networking ports/protocols, traffic flow, OSI model, defence in-depth Job ID: J104530 PS Even if you feel you don't have all the skills listed or if this spec isn't what you
and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds seconds. Update the call at least once a day with all correspondences and actions to ensure a complete audit resolving the call Responsible for taking ownership of all incidents that are specifically logged and therefore etc. Ensure that all IT incidents are logged, without exception Record details of all incidents, timeously reach a resolution Responsible for ensuring that all details captured into call management system are
• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support•
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
(manage and support our staff and directors with all IT related matters)
2. Procurement and
and management of service providers 20% (Review all existing contracts that are in place and obtain comparative
Electronic Storage etc 10% (Ensuring compliance with all company policies and procedures)
exams) – Be first to arrive on exam days ensuring all PC machines are working efficiently before the scheduled maintaining an accurate count of all the computers and servers at all times – Report damages and stolen
administer, implement, maintain, optimize, and support all new and existing ICT systems and infrastructure.
administer, implement, maintain, optimize, and support all new and existing ICT systems and infrastructure. technical support to all institutes. Ensure that all systems are secured and protected to all threats i.e. effective effective deployment of patches on all desktop, laptops, and servers. Monitoring of the IT infrastructure