and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds seconds. Update the call at least once a day with all correspondences and actions to ensure a complete audit resolving the call Responsible for taking ownership of all incidents that are specifically logged and therefore etc. Ensure that all IT incidents are logged, without exception Record details of all incidents, timeously reach a resolution Responsible for ensuring that all details captured into call management system are
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
fixed term contract. As first point of contact for all IT support queries, this role will be responsible ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input by the team Maintain a strong customer focus at all times Assist with deployment of new and old devices
fixed term contract. As first point of contact for all IT support queries, this role will be responsible ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input by the team Maintain a strong customer focus at all times Assist with deployment of new and old devices
effectively with field and IT teams. Review and validate all project-related documentation to ensure accuracy completeness. Manage the digital filing system to ensure all project documents are properly stored and easily field teams, and internal departments, to ensure all parties are informed and engaged. Assist the Project
• To ensure that all network elements are monitored on a 24/7 basis. • Capture all network incidents incidents on the FMS • Report, handover and escalate all network faults according to NMC Fault Handling and Escalation prescribed service level agreements • Hand over all relevant network incidents to operational support
parties in ensuring all calls are attended to and closed.
potential issues Act as the point of contact for all participants Organizing, attending, and participating required. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for the follow-up on feedback and solutions. Ensure that all key stakeholders stay informed and are considered meetings where appropriate and distribute minutes to all project team members. Create a project management
contract position. RESPONSIBILITIES • To coordinate all aspects of 3RD party approvals within the business updated and that data integrity is maintained on all internal databases in order to track progress on on projects as well as to report monthly on all aspects • To ensure operational process and control problems