and rework. Administrate, attend relevant Group rounds (SIT, E/E Process Chain, etc.) for input and participation on ad hoc tasks and ensuring smooth operation of all flashing activities. Operating Independently and
timeframes.
partners and each other. We offer our people a well-rounded work experience. From training, career development
partners and each other. We offer our people a well-rounded work experience. From training, career development
timeframes.
and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds seconds. Update the call at least once a day with all correspondences and actions to ensure a complete audit resolving the call Responsible for taking ownership of all incidents that are specifically logged and therefore etc. Ensure that all IT incidents are logged, without exception Record details of all incidents, timeously reach a resolution Responsible for ensuring that all details captured into call management system are
• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support•
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
(manage and support our staff and directors with all IT related matters)
2. Procurement and
and management of service providers 20% (Review all existing contracts that are in place and obtain comparative
Electronic Storage etc 10% (Ensuring compliance with all company policies and procedures)