We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan, FSDA, Deloitte
regular software job programming for the same-old-same-old insurance or finance industry, this is not the use V13) NodeJS Reach out ASAP for a confidential call to discuss this exciting opportunity. southafrica
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required focus at all times Assist with deployment of new and old devices Requirements Matric Relevant tertiary education
issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required focus at all times Assist with deployment of new and old devices Requirements Matric Relevant tertiary education
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
WordPress Designer Freelancer needed, City Centre, Cape Town. Company Name: Koca Bean. We are looking