We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Our client is seeking a vibrant Data Analyst profitability
To apply for the Data Analyst | JHB | Footwear Industry position please submit your CV in a word document
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's suitable candidates must be mobile and willing to travel and work at any site at any time needed. Personal
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
d drivers and willing to do occasional travel
Sub-products up to Domain level Gives structure to product Travel meetings, leads and facilitates the team's Agile updates ROLE: Responsible for clearly defined product Travel landscape (development, operations, continuous and maximise customer value toward the product travel feature team in alignment with Domain Owner. Integration support Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing ROLE: • Responsible for clearly defined product Travel landscape (development, operations, continuous
Valid drivers and willing to do occasional travel On call availability for emergency situations The successful
to management. Develop, automate and implement industry and operations best practices. Perform capacity project needs, provide 24/7 on-call support on a rotating basis. Some travel may be required from time to to time. Willingness to travel. Advanced technical knowledge and skill in VMWare v6.5 with latest certification
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support