We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful closure. Adherence to call lifecycle processes and procedures. Ensure the phone is always answered timeously times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
hardware queries via ticketing system, email or phone Troubleshooting and resolve (or escalate) issue issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required
hardware queries via ticketing system, email or phone Troubleshooting and resolve (or escalate) issue issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required
Implementation of security and data protection Reference Number for this position is GZ59093 which is a long-term ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
front-end frameworks (for example React) Reference Number for this position is GZ58748 which is a long-term ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
stack software development experience The Reference Number for this positio n is BRM59069 which is a 24-Month ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
Ab Initio platform (advantageous) The Reference Number for this position is NG59319 which is a Contract Contact Nokuthula at nokuthulage-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
experience and terminology is required Reference Number for this position is GZ57789 which is a Remote ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities
skills. Kibana, Prometheus & Grafana Reference Number for this position is GZ55417 which is a contract ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
experience as a software engineer The Reference Number for this positio n is BRM59236 which is a Remote ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities