information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
abnormalities, logging calls and following up with service providers and regions. This will include routing following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements and Escalation Procedures within the prescribed service level agreements Handing over all relevant network networks, transport core and access networks and services as well as GSM and related technologies
highest standards of integrity, security, and customer satisfaction. Requirements: Bachelor's degree Working Experience in the technology or financial services industry Responsibilities: Audit Findings Management
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets up and escalation and closing of tickets after customer agreement. Key Activities / Decision Areas • To and Escalation Procedures within the prescribed service level agreements • Hand over all relevant network Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have
Our client requires the services of a PowerBI Developer (Advanced) POSITION : Contract role until 15 intelligence systems Identify the requirements and develop custom charts accordingly SQL querying for better results
world's first subscription based professional services company. Our main lines of business are Human Human Capital Advisory and Recruitment Services in Sub-Saharan Arica, The Middle East and Southeast Asia. operational efficiency, delivering exceptional service, and developing robust applications that meet business cost-effectiveness. Deliver exceptional service that exceeds customers' expectations through proactive measures latest version. Experience with SOAP and Restful Services. Familiarity with JPA frameworks like Hibernate
Organisation
Plan and manage all services and functionality related to systems development
Management
Stakeholder and Customer Engagement
Finance
of software and other digital applications or services. The incumbent will be expected to create prototypes following DevOps, SRE and Cloud Based practices Customer focus Multi-functional team collaboration Data-driven
Leading with Influence Collaboration (Relating) Customer First Execution Innovation (Perspective) Personal
user-friendly and intuitive to attract and retain customers. Responsibilities Understand product specifications success Develop wireframes and prototypes around customer needs Find creative ways to solve UX problems