information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
provider of permanent and temporary recruitment services to the South African, European and UK marketplace users. Handle customer calls, offering expert guidance and advice. Assist with customer tickets and conduct qualification would be an advantage. Experience in a customer service environment would be an advantage. Strong do visit our website - www.parvana.co.uk Customer service, IT Support, troubleshooting, helpdesk
integrity, and efficient operation of the in-house or customer information systems that support core organizational Science Azure and Office 365, azure directory services, AWS, VMware, Active Directory, Exchange, Skype Hyper V, Active Directory GPOs, DNS, Certificate Services, KMS, DFSR, PKI Extensive Hardware troubleshooting applications, software, and operating systems for customers Gauge the effectiveness and efficiency of existing system configuration, mapping, processes, and service records Ensure compatibility and interoperability
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented SAP FI /
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented Essential
abnormalities, logging calls and following up with service providers and regions. This will include routing following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements and Escalation Procedures within the prescribed service level agreements Handing over all relevant network networks, transport core and access networks and services as well as GSM and related technologies
highest standards of integrity, security, and customer satisfaction. Requirements: Bachelor's degree Working Experience in the technology or financial services industry Responsibilities: Audit Findings Management
identify gaps and opportunities) Understanding key customer individual needs and addressing these by strategizing feature team Resolving customer complaints quickly and efficiently Keeping customers updated on the latest automation product knowledge Change Management (CM) IT Service Management (ITSM) Release Planning Start Up Management skills Maintain a positive attitude focused on customer satisfaction Strong analytical and problem-solving
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work ethic
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work ethic