ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Manager Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the guidance qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years' experience working in a ITIL service delivery environment. 5 years' experience managing SLA's. 5 years' experience working as an IT Service Delivery Lead/Manager/specialist. 8 years general ICT
capacity
Stakeholder Management and engagement to enhance service delivery - Identify and maintain continuous engagement is readily accessible to all stakeholders - Service delivery to ensure customer satisfaction - Maintain schedules in order to manage achievement of service delivery goals. - Share knowledge on, and participate control systems and procedures to maintain service delivery. - Share and transfer product, process and
aspects of design DUTIES OPERATIONS: Support service delivery within department and project budget parameters
power of cloud technology to enhance their service delivery. You''ll be instrumental in designing
power of cloud technology to enhance their service delivery. You'll be instrumental in designing, developing
needs of the business to ensure excellent service delivery. Work closely with IT team and Accounts Managers vendors and service providers to ensure quality service delivery and cost-effectiveness. Performance Monitoring
client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate client and stakeholder needs, satisfaction and service delivery Knowledge Management Ensure that adequate
orchestration). Ensure that the production/service delivery meets set objectives as per the Service Level
orchestration).
Ensure that the production/service delivery meets set objectives as per the Service Level