architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
Monitoring of the IT infrastructure via Microsoft System Centre Operations Manager SCOM. Ensure installation, configuration
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
client's Plants outside of Germany Be the telephone call receipt of IT incidents related to production issues
of developed solutions. Knowledge of HP quality Centre to manage and monitor defects. Professional conduct
business architecture or ARIS added advantage BPMN Centre or Excellence, data analysis, UI/UX, banking experience
support. Interaction with clients through meetings, calls and emails. Handling tickets and tasks with the the analysis and resolution of production support calls. Raising Change Requests (CR's) and writing Functional