troubleshoots incoming employee calls. Provides support services to employees with technical problems and case status updates to management and end-users. Supports and maintains effective relationships with users customer service guidelines relating to IT support. As a Platform Support Engineer (L1, L2, or L3) you will exercise routine and complex tasks. This will include supporting processes like Request, Incident, Problem, Change conventions of Logic Apps which is also Power Apps Supports production outages, upgrades Dealing with disruptive
Role Purpose The Business Readiness Lead supports the successful implementation of projects and project drivers for change and best options or solutions to support business activities and performance on the project Readiness issues within specific units. • Promote and support end-user training efforts in preparation for go the creation of Quick Reference Guides/ FAQs to support the user experience and sustain the change. • Conduct Ensure Super Users where applicable, are enabled to support and execute the change through appropriate training
user manuals to facilitate knowledge sharing and support. Document application configurations and procedures reference and training. Training and Support: Provide training and support to end-users to ensure they can improvement in application deployment, management, and support processes, and implement enhancements to increase
strategic planning, innovation, and good governance support services to the province. Ce-I follows the approach services: Understanding the strategic goals and the support business architecture Obtaining an understanding Departmental agility, resilience and enablement will be supported by having timeous and relevant information sets
routers and wireless access points. VoIP Service support. Advanced / expert network designs. Integration backend support. Implementation of advanced solutions, if and where required. Operational support relating
strategic planning, innovation, and good governance support services to the province. Ce-I follows the approach services: Understanding the strategic goals and the support business architecture Obtaining an understanding Departmental agility, resilience and enablement will be supported by having timeous and relevant information sets
skilled IT Manager. A dedicated individual able to support the company IT systems at all times with knowledge firewalls, Wireless, etc) Software (installation and support) Servers and Workstations (Manage, Maintain, Report & manage user access app) End User desktop support (Computers, hardware, software (Operating system
our financial services platforms. - Technical Support and Maintenance: - Troubleshoot and resolve issues WhatsApp and API integrations. - Provide technical support to internal teams and clients. - Participate in in on-call rotation for production support. - Collaboration and Communication: - Collaborate with cross-functional
Must have their own Vehicle. Troubleshoot Desktop Support Installations Asset management Matric A/N/MCSE
and release of software versions and related supporting documents. ?Handles major problems and outputs capable of handling difficult and emergency faults. ?Support for bidding of major projects ?Be capable of managing